IT Support Officer
SeekFitJob
Phnom Penh
Posted Feb 25, 2026
Full-time
Junior
About this role
We are seeking a dedicated IT Support Officer to join our dynamic team. In this role, you will be the first point of contact for technical assistance, ensuring smooth operation of IT systems for all users. You will be responsible for resolving technical issues efficiently, maintaining user satisfaction, and contributing to the overall stability of our IT infrastructure.
Responsibility
- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved issues to the next level of support personnel.
- Track, route, and redirect problems to correct resources.
- Walk customers through problem-solving processes.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, documentation, and closure of all issues.
- Recommend procedure modifications or improvements.
- Document internal procedures and create user guides.
- Assist with IT asset management and inventory.
Qualification
- Proven experience as an IT Support Officer or similar relevant role.
- Basic understanding of operating systems, hardware components, and software applications.
- Foundational knowledge of network protocols (TCP/IP), network configuration, and troubleshooting.
- Ability to diagnose and resolve basic technical issues.
- Excellent problem-solving and communication skills.
- Customer-oriented and cool-tempered.
- A degree in Information Technology, Computer Science or equivalent experience.
- Experience with ticketing systems is a plus.
- Eagerness to learn and adapt to new technologies.
- Strong analytical and diagnostic abilities.
Benefits
- Competitive salary with opportunities for overtime compensation.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off, including vacation, sick leave, and holidays.
- Professional development opportunities and training programs.
- Employee assistance program for personal and professional support.
- Modern and collaborative work environment.
Job Overview
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Job Type
Full-time
-
Salary
$500 – $900
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Date Posted
25 Feb 2026
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Application Deadline
26 Mar 2026
23 days remaining
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